Communication breakdown and miscommunication between Homeowner, Adjuster, and Contractor
can happen very easily at the start of an insurance claim. It is paramount that you set the tone for the whole claim at the beginning of the job with clear precise communication between all parties.
Miscommunication and communication breakdown runs rampant in a lot of industries but because I am in disaster restoration, I see this firsthand and have been the culprit of not communicating properly.
The contractor is hired for a specific reason, that reason is for our expertise in managing the job site with scheduling personnel.(NOT FOR READING OR EXPLAINING POLICY COVERAGE) Restoration Contractors need to ensure right at the beginning of the job what responsibilities WE are going to undertake as well as anything that the homeowner can be a part of.
This ain’t our first rodeo
As contractors and adjusters, we have seen almost everything and been to every sort of scenario. This means we are typically used to dealing with most insurance related situations. However, the homeowner is probably undergoing the first and claim they’ve ever had to deal with. So they usually have no idea what to expect from the contractor, the adjuster, and let alone themselves in this situation.
Once the insurance adjuster leaves the site, the claim and procedures are left to our responsibility to ensure it runs as smooth as possible and communication is kept priority between the homeowner, insurance adjuster and the contractor.
The contractor is the hub of communication
Yes, that’s exactly what I mean! The contractor more often than not is the hub of all things coming in and going out of that job site whether it’s sub trades, in-house crew or paperwork that needs to be compiled to facilitate the claim and keep it moving forward in a timely fashion. This is a lot of responsibility but that’s why we are put in this position to be able to handle whatever comes our way even if miscommunication or misunderstandings arise. We wear many hats on the site and one of the big ones is communication.
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