Welcome to Insurance Restoration Pro website. If you are here then you must have a passion for or an Interest in project managing within the Insurance Restoration Industry, or are connected in some way to the Insurance restoration industry.
My purpose for starting this Insurance Restoration Pro website is to provide information in a simple yet powerful manor that makes sense to all involved from the trenches to the benches.
With any profession that you are in, it always seems that the longer you work at it the better you get. I agree somewhat , but what if you keep doing the same thing over and over again while not learning the most up to date techniques or at least trying them. Within the Insurance Restoration industry, there are standards and protocols that you need to abide to, but you can also find ways to expedite the flow of information that is necessary to all involved with the loss.
This website will help you right from the start to know what is expected on the job site, industry standard protocols, how to source out and work with specific industry related equipment.
In order to first obtain the job, I will teach you who to market yourself to and what sectors in the industry are maybe worth looking into.
Whether your wanting to approach Adjusters and Brokers, or strata agent and realtors I will help you with recommendations.
A Fire Ripped through a townhouse In Chilliwack B.C on December 8,2016
The Chilliwack firefighters were called out to contain a two-storey townhouse fire on Russell Road in Promontory Thursday morning around 9:30 am.
The fire was so intense, the fire department called for extra resources from neighbouring fire halls.
Along with battling the flames from the fire itself, the weather was working against them with temperatures below zero and wind gusts.
Fortunately, the fantastic work of the Chilliwack fire department enabled them to knock down the blaze within an hour.
At the point of writing this, there has been no indication that the fire spread to additional structures within the complex.
SPECIAL NOTE: with the extreme temperatures and it also affecting families with children, there has been a GoFundMe account set up to receive donations.
The account is called Fire in Timber Ridge created by Tanya Doerksen who lives in the same complex that the fire occurred and will ensure all funds get to the family affected. The goal is $5000 which I’m sure will be exceeded with all your help. So click this link now to help out in any way you can
As Project Managers we often get a call in the middle of the night or awake to our phone beep with a notification to mobilize a crew and get to house fire with usually very little information regarding the loss.
This kinda sounds like a scene of a Primetime TV show showing a first responder fire chief or police department getting notified to attend a 911 dispatch call.
I certainly don’t compare us Disaster Restoration Project Managers as first responders as they are in a whole different class themselves. I do however consider us to be 2nd responders.
So What would it look like if it was broken down into a “check list” description of what we do once on scene?
1) Always allow the Fire Department and the Insurance companies “Cause and Origin” to finish their investigation and release the scene.
2) If possible, locate the Insured to first confirm their well being and safety. Let them know who you are and why you are there.
3) Depending on the extent of the loss, they may have made it out of the home with only the clothes on their back. If that’s the case, get them some water to drink
At this point they probably don’t have their phone or anything to write important information down on so I always make sure I give them a notepad and a pen to write on.
4) Now if the scene has been released, you’ll now have to secure the site for your company to start the initial inspection walk through. (Secure the site with either security fencing and or security guard). Make sure if you are recommending either of these options, confirm with the assigned insurance adjuster that this is authorized by them.
NOTE: obtain a work authorization signature from the homeowner before performing any work on site.
5) Emergency Board up of all possible entrance points
6) Before anything gets disturbed in and to the home and if the age of the home requires it, asbestos and lead samples will be obtained.
There are a few more details on things to do prior to actual work performed on the site, but that will be for another post.
Thank you for taking the time to read this and as always…..
Protein Fires…….Educate not Convince the client of your services
What does that mean?
Imagine this scenario, you pull up to the job site and from the initial conversation with the homeowner and the adjuster you understand that this is a Protein fire that occurred in the kitchen from cooking oil. The homeowner has told you that smoke billowed through the home and upstairs until all the bedrooms. They mentioned that they did the best they could to clean everything up the smell is still really irritating to their nose and lungs.
You enter into the home, do a site walk through with the homeowner and listen to their concerns. You see their helpless feeling of what to do next. You proceed to explain what has occurred because of the protein and what protein smoke can do to certain building materials as well as fabrics and electronics.
The explanation that you give is very extensive and you see overwhelm in their eyes but a little bit of calmness as well because they know that you understand wants to be done to their home.
You go to all the necessary paperwork and acquiring a work authorization form to be signed, contact dispatch to send out the crew to set up HEPA air scrubbers to help filter the air to make the indoor air quality just a little bit better until you get your cleaning crew to the site.
You contact all the sub trades with regards to having the electronics cleaned, you organize your contents division to come out and start structural cleaning and processing of soft contents, window coverings, bedding as well as dry-cleaning of specialty clothing. You also call out the HVAC company to arrange for deodorizing and cleaning of the furnace and ductwork.
Four or five hours later you received a text saying that the homeowner does not want to go through with the claim because their deductible is too high. Your first thoughts are…. Oh my word!! I just spent all this time organizing all the sub trades and explaining what needs to be done for the homeowner. So what do you do?
Well… Yes it is absolutely true that the homeowner has a decision to make with regards to putting a claim in or not. But you also as a trained professional have a responsibility to educate the homeowner not to convince the homeowner of what has been done to their home and the extent of the damage it has created. You have to make them fully aware of the process that’s involved in that you are the right person to do the job and that you have high respect for their home and will treat it as your own.
I personally feel that if you did not take the time to explain to the homeowner during the situation as this, you are doing a disservice to them as well as to the adjuster who called you out because they rely on your professional recommendations and training to guide people who have gone through dramatic situations as of this to get to pre-loss condition.
So if you run into a situation like this which I’m sure many of you have for you definitely will in the future, think of this as you educating the homeowner and not convincing them to put a claim in. This is why you go to specialty training and spend a lot of money to gain the required knowledge needed to be a professional in the disaster restoration industry.
Disaster Restoration software frustrations and solutions
Are you in disaster restoration and are required to upload documentation into a software in the cloud so that adjusters and insurance companies can review?
Do you have frustrations while your using the software out in the field?
I usually don’t vent my frustrations like this but I think this warrants a discussion so that we can improve on it to be better on both sides of the claim process.
We all need to work together to provide the best service to the Insured as well as to the Insurance Adjuster and the 3rd party reviewer.
If there is something that makes it harder to our work as a contractor, we also need to do our part to explain our frustrations and also come up with a viable solution to make it better on all sides
As a Water Damage Restoration Contractor, we take pride in our work and always want to do the best we can to provide the best service to our clients. But what we are noticing in the Disaster Restoration Industry is with the evolution of digital and real time cloud based software, there is a requirement for information to be uploaded within a certain time frame. This is great, and the standards definitely need to be raised along with the quality, but there also needs to be a patience and understanding from all sides as we work through these glitches.
Thank you very much for reading my bit of a rant with some of the concerns that Restoration contractors sometimes have in our industry
Here are some common construction cloud based software that are use within the Disaster Restoration Industry
The unexpected just happened and you wake up to go downstairs and………..SQUISH…..SPLOOSH
you step into inches of water up to your ankles.
WELL, Enough of me talking because this is an emergency you are dealing with right now.
What are the steps to knowing HOW TO DRY OUT A FLOODED BASEMENT
PERFORM A QUICK SAFETY VISUAL INSPECTION OF ELECTRICAL HAZARDS/TRIP/SLIP/OVERHEAD
IF THERE ARE ANY HAZARDS TO YOUR SAFETY, DEAL WITH THEM ACCORDINGLY!
LOCATE THE SOURCE OF THE WATER LEAK AND TURN IT OFF
EXTRACT THE STANDING WATER WITH A SHOP VAC OR SOME SORT OF WATER EXTRACTOR
IF THERE ARE CONTENTS YOU WILL NEED TO CAREFULLY MOVE THEM TO AN UNAFFECTED AREA OF THE HOME OR IF NOT, THEN MOVE THEM SIDE TO SIDE IN ORDER TO GET AS MUCH STANDING WATER EXTRACTED
PLACE STYROFOAM BLOCKS OR SOMETHING UNDER THE FURNITURE TO GET IT OFF THE FLOOR
IF YOU HAVE LAMINATE(FEAUX WOOD) FLOORING THEN YOU QUITE POSSIBLY WILL NEED TO DISCARD IT AS IT WILL SWELL AND USUALLY NOT RETURN BACK THO NORMAL
IF YOU HAVE CARPET, THEN YOU WILL NEED TO DISENGAGE THE CARPET TO PULL IT BACK TO REMOVE AND DISPOSE THE UNDERPAD (IT ACTS LIKE A SPONGE, IT CONTAMINATES QUICKLY AND IS VERY INEXPENSIVE TO REPLACE) THEN RELAY THE CARPET FLAT
AT THIS POINT YOU MAY NEED TO EXTRACT MORE STANDING WATER LEFT BEHIND FROM THE UNDERPAD
IF YOU HAVE LINOLEUM INSTALLED ON THE FLOOR AND THE WATER WAS STANDING FOR A PERIOD OF TIME, YOU WILL MORE THAN LIKELY NEED TO REMOVE THE LINOLEUM DUE TO WATER BEING TRAPPED UNDERNEATH IT.
WARNING!!!!!!!!!! IF FOR ANY REASON YOU KNOW OR THINK THAT YOUR HOME OR THE LINOLEUM IS OLDER THAN 1991 IT MAY CONTAIN ASBESTOS. CHECK WITH YOUR LOCAL AREA FOR ENVIRONMENTAL COMPANIES THE CAN TEST IT FOR YOU FOR A FEE
SORRY………I’M PASSIONATE ABOUT YOUR SAFETY NOT JUST NOW BUT 20 YEARS FROM NOW
IF YOU HAVE BASEBOARDS, REMOVE THEM FROM THE WALL AS THE WATER TENDS TO “WICK” UP THE DRYWALL AND THE BASEBOARDS WILL HINDER THE DRYING PROCESS
YOU CAN DO THIS TO DOOR CASINGS AS WELL IF THE WATER GOT THAT HIGH.
QUICK TIP: JUST PULL THE LOWER PORTION OF THE DOOR CASINGS AWAY FROM THE WALL AND NOT COMPLETELY OFF SO THEY ARE EASY TO RESET ONCE EVERYTHING IS DRY
REMOVE AND CABINET TOE KICKS FROM CABINETS OR VANITIES AS WATER GETS TRAPPED UNDERNEATH AND YOU WILL NEED TO EXTRACT IT AND GET AIR FLOW UNDER THE CABINET TO HELP DRY IT OUT
PRO TIP IF THIS WATER LOSS IS A SEWER BACK UP THEN AS A PROFESSIONAL, WE ARE REQUIRED TO DISCARD ANY POROUS MATERIALS
THIS WOULD INCLUDE MATERIALS SUCH AS CARPET, DRYWALL, SOME TYPES OF CABINETRY(MDF) ALSO SOME SUBFLOORS SUCH AS K3 OR OSB
YOU WILL NEED TO USE A PUMP UP OR SOME SORT OF PRESSURIZED FEATHER SPRAYER TO APPLY AN ANTIMICROBIAL( FANCY WORD FOR A DISINFECTANT)
SET UP DRYING EQUIPMENT TO HELP MOVE AIR AND DEHUMIDIFY THE AIR
GO TO YOUR LOCAL TOOL AND EQUIPMENT RENTAL SHOP AND RENT COMMERCIAL AIR MOVERS AND A DEHUMIDIFIER.
HINT: 1 COMMERCIAL DEHUMIDIFIER WILL COVER ABOUT 1000 SQ/FT OF SPACE (COST ABOUT $75-90 A DAY TO RENT) AND YOU WILL NEED A MINIMUM OF 3 DAY RENTAL
FOR EVERY 1 DEHUMIDIFIER YOU WILL USUALLY NEED ABOUT 4-6 AIR MOVERS WHICH COST ABOUT $25/DAY EACH TO RENT
YOU WILL NEED TO MONITOR HOW ITS DRYING AND WHEN ITS DRY SO AS TO STOP NEEDING THE EQUIPMENT.
EACH DAY MOVE THE EQUIPMENT AROUND TO DIFFERENT WET AREAS SO AS TO DRY ALL THE AREAS
IN ORDER TO KNOW HOW WET THE MATERIALS ARE, I RECOMMEND PURCHASING A MOISTURE METER FROM YOUR LOCAL BIG BOX LUMBER OR BUILDING SUPPLY STORE LIKE HOME DEPOT
I HOPE THIS HAS BEEN OF HELP TO YOU IN YOUR TIME OF NEED
IF ALL THIS SEEMS TOO OVERWHELMING FOR YOU, CONTACT YOUR INSURANCE BROKER OR INSURANCE COMPANY AND THEY WILL COME TO YOUR PLACE WITH A RESTORATION CONTRACTOR WHO WILL TAKE GREAT CARE OF YOU..
THANK YOU FOR READING THIS AND PLEASE STAY SAFE
ALSO DON’T FORGET TO GRAB MY FREE EBOOK BEFORE YOU LEAVE
Are you a Consumer or Producer in your company or business?
Sometimes we get caught up in being a consumer of content or information and not a producer of it. This could be the case if you are starting up your own business or learning a new trade.
I know this may sound odd or it comes from way out in left field but, Maybe take some time away from always learning from the professionals in your industry (don’t get me wrong, this is a fantastic way to not re-invent the wheel) but try this……….look at the people asking Pros the questions, research the answer then create new content in your own voice and then all of a sudden, you become the professional.
Even if it’s just a little bit more knowledge about a subject then most, you become the “go-to guy”
ALSO DON’T FORGET TO GRAB MY FREE EBOOK BEFORE YOU LEAVE