Communication breakdown and miscommunication between Homeowner, Adjuster and Contractor 

Communication breakdown and miscommunication between Homeowner, Adjuster and Contractor 

Communication breakdown and miscommunication between Homeowner, Adjuster, and Contractor

can happen very easily at the start of an insurance claim. It is paramount that you set the tone for the whole claim at the beginning of the job with clear precise communication between all parties. 

Miscommunication and communication breakdown runs rampant in a lot of industries but because I am in disaster restoration, I see this firsthand and have been the culprit of not communicating properly.

Communication breakdown and miscommunication between Homeowner, Adjuster and Contractor 
Ways to lessen miscommunication or the breakdown of it can really be harnessed by the contractor.

The contractor is hired for a specific reason, that reason is for our expertise in managing the job site with scheduling personnel.(NOT FOR READING OR EXPLAINING POLICY COVERAGE) Restoration Contractors need to ensure right at the beginning of the job what responsibilities WE are going to undertake as well as anything that the homeowner can be a part of.

This ain’t our first rodeo

As contractors and adjusters, we have seen almost everything and been to every sort of scenario. This means we are typically used to dealing with most insurance related situations. However, the homeowner is probably undergoing the first and claim they’ve ever had to deal with. So they usually have no idea what to expect from the contractor, the adjuster, and let alone themselves in this situation.

Once the insurance adjuster leaves the site, the claim and procedures are left to our responsibility to ensure it runs as smooth as possible and communication is kept priority between the homeowner, insurance adjuster and the contractor.

The contractor is the hub of communication

Yes, that’s exactly what I mean! The contractor more often than not is the hub of all things coming in and going out of that job site whether it’s sub trades, in-house crew or paperwork that needs to be compiled to facilitate the claim and keep it moving forward in a timely fashion. This is a lot of responsibility but that’s why we are put in this position to be able to handle whatever comes our way even if miscommunication or misunderstandings arise. We wear many hats on the site and one of the big ones is communication.

Thank you very much for reading this post and please share it with anyone that you might find could use it.

darren miller
Darren Miller

Stay safe

Darren Miller

Also please download my free project management e-book here

And also grab a copy of my free Strata pre-inspection course modules and PowerPoint presentation here

Perfect your communication skills with this book and course here

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Perfect Your Communication Skills

Tips For Repairing Damaged Gutters

Tips for repairing damaged guttersRepairing Damaged Gutters may not be too high on the ‘want to do’ list but if you’ve gone through a massive snow load, freezing and then rapid meltdown, you may be dealing with Damaged Gutters now. 

Tips for repairing damaged gutters
If you Don’t Repair Damaged Gutters If not tended to immediately, there could be extensive damage waiting in the wind when the next heavy rainfall comes. If the volume of water coming from your roof system does not have a place to be directed into a gutter then to your downspout and then subsequently into perimeter drain and storm system then it could unfortunately travel into your home.

Due to the rain water ingress would be on the exterior walls of your home, you most likely won’t notice the damage until it’s too late. The reason for this is because there is insulation and vapour barrier before your drywall that you would see inside the home. 

If the snow load has completely ripped the gutter away from the facia, there may be a need for a contractor to be called in to replace the complete run of gutters. If there is minor dentin and creasing of the metal, this could be tackled by a handy homeowner. 

Check out this link to some helpful tips that a homeowner can do to repair damaged gutters themselves.

Thank you very much for checking out this post and as always, stay safe whenever you were doing work around your home and if you can’t complete the job comfortably, make sure you call a local contractor that can do the work for you. 

Have a great Day

Darren miller
Darren Miller

7 Tips For Trade Show Success

7 Tips For Trade Show Success

7 Tips For Trade Show Success

Trade Shows are a great opportunity for Companies to better Brand themselves in their Marketplace.  It Showcases Your product or service and if done properly, will provide massive amounts of Value to Potential clients that are needing them.

However….there are some things you may want to consider if you are planning to attend a Trade Show or sending a representative of your company.
I’ve put together 7 tips for Trade Show Success that may come in handy.

Success Tip #1-Prepare ahead of time

Do some research on who will be attending the trade show, who are the keynote speakers and what topics they will be speaking about. Usually, when you register for the event, the website that markets it will breakdown each day in a schedule as well as who is speaking and the topic being discussed. If there is a person or topic that interests you, research the person or company to find a bit about who they are, what service they provide and how the 2 of you can mutually benefit from each others expertise.

Success Tip #2- Be the Investigative Reporter

Now that you have done a bit of research about a few people or companies that are attending the Trade Show, compile 4-5 key questions you can ask them when you meet them. Most will spend a few minutes with you if you politely ask them if you can do a quick interview. If you are prepared then you will look professional and the questions will be on point.
I’ll leave the questions to ask up to you……

Success Tip #3- Gear

There are a couple options that I use to conduct an interview. First, always ask up front if you can record the audio and or video of the conversation. If A-OK then I use my smart phone for everything. If it’s just the audio, then I have an app installed on my phone that records speeches or lectures. If I’m recording video the I usually ask someone to hold the phone and record it or I also have a selfie stick.
Due to all the noise in the conference room or auditorium, I just ask to go out into a quieter area of the building and well as I use a noise canceling lapel mic that I plug directly into the phone which helps a ton.
Check it out here
Take a picture of yourself with who you just interviewed and exchange contact info be it cards or Linkedin email for further communication

Success Tip #4 Batteries Drain

Always make sure you bring you Phone charger or a backup battery.
It is really inconvenient when your phone dies in the middle of an interview or taking that perfect pic.

Success Tip #5- Supplies

I always like to bring a little back pack that has a few bottles of water, some power bars as well as business cards and company literature that you can provide to future contacts. Always ensure you provide the owner of your company’s business card for them to contact as well.

Success Tip #6- Be A Hub

Always look for ways that you can introduce 2 People together that will benefit from each other.
ie. Supplier to consumer or manufacturer to supplier etc.
Be Known as a helper or provider of Value

Success Tip #7- Follow Up

I Know this really shouldn’t be said but especially when returning from a Trade Show, Your head can be spinning from all the conversations and go-go-go that it can be hard to remember everyone you spoke to. So Give it a few days….not too long, and follow up with key people that could use your product or service in order to make them successful in their company or lives

Well, I hope this helps you in any way. ALSO>>Please make sure to leave a comment below and click the share buttons so that this can help others be successful in Trade Shows that you or they attend in the future.



darren miller
Darren Miller